Return and Refund

Return and Refund Policy

At Firstpetkart, we want you to be completely satisfied and delighted with your purchase. Please review our return, exchange, and refund policy below:

  1. Eligibility for Returns:
    • Most products available on our website can be returned, subject to the terms outlined in this policy.
    • Before placing an order, check the product details to verify if it is eligible for a return.
  2. Conditions for Return:
    • Your item must be in the same condition as when you received it.
    • It should be unworn or unused, with all tags intact.
    • The original packaging must be included.
    • You’ll need to provide the receipt or proof of purchase (digital or physical).
  3. Product-Specific Details:
    • Some products may have specific return conditions. Please check the product description for any additional guidelines.
  4. Initiating a Return:
    • Contact our customer support team via email at contact@firstpetkart.com
    • Provide your order details and reason for the return along with video of unpacking
  5. Return Process:
    • Pack the item securely in its original packaging.
    • Ship it back to us using a trackable shipping method.
    • Once we receive the item, we’ll inspect it and process your refund.
  6. Refund Timeline:
    • Refunds will be processed within 7 business days after receiving the returned item.
    • The refund will be issued to the original payment method.
  7. Exception:

We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):

  • Edible and perishable items like food, treats etc
  • Dog Toys & Cat Toys
  • Beds, crates & carriers, play pens,
  • Face Masks/Shampoos/Serum, Grooming products
  • Dog Pads/Diapers
  • Medicines & Supplements
  • Items purchased during sales and or on discounts
  • Personalised products that are made to order
  1. Time Frame:
    • You have 7 days from the date of delivery to initiate a return.
    • After this period, unfortunately, we cannot accept returns.

Remember, our goal is to ensure your satisfaction with every purchase. If you have any questions or need further assistance, feel free to reach out to our friendly customer support team. Thank you for choosing Firstpetkart! 🐾